Terms of Service

At YHH, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of individuals who use our supported living services. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect:

1.1 Personal Information:

When you interact with us, we may collect personal information directly from you or from authorised representatives. This may include but is not limited to:

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• Name, address, and contact information (such as email address, phone number)
• Date of birth, gender, and nationality
• Health-related information, including medical history and any additional support requirements
• Financial information, such as payment details for billing purposes
• Information related to your use of our services, including preferences and feedback

1.2 Sensitive Information:

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In certain cases, we may need to collect sensitive information, such as information about your health, disability, or ethnicity. We will only collect this information with your explicit consent or as the law requires.

2. How We Use Your Information:

2.1 Providing Services:

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We may use your personal information to deliver our supported living services, including:

• Assessing your eligibility for our services and tailoring them to meet your needs
• Coordinating and delivering support, including accommodation arrangements
• Communicating with you regarding your care and support plans
• Processing payments and managing billing
• Addressing any concerns or complaints you may have  

2.2 Communication:

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We may use your personal information to communicate with you, including:

• Providing updates on our services, policies, and terms
• Sending relevant information about events, activities, and promotions
• Responding to your inquiries and providing customer support   

2.3 Legal and Regulatory Obligations:

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We may use and disclose your personal information as necessary to comply with legal and regulatory requirements, including but not limited to:

• Complying with applicable laws, regulations, and government requests
• Investigating and preventing fraud, abuse, or illegal activities
• Protecting the rights, property, and safety of Kismet Care, our employees, and others

3. Information Sharing and Disclosure:

3.1 Third-Party Service Providers:

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We may engage third-party service providers who assist us in delivering our services, such as IT support, payment processing, or data analysis. These providers are authorised to access and process your personal information but are obligated to maintain its confidentiality and security.

3.2 Legal Requirements:

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We may disclose your personal information when required to do so by law or in response to valid requests from public authorities, such as courts, government agencies, or law enforcement.

3.3 Business Transfers:

In the event of a merger, acquisition, or any form of sale of some or all of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and provide you with choices regarding your personal information.

4. Data Security:

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices:

You have certain rights and choices regarding the personal information we collect and maintain about you, including the right to:

• Access, update, or correct your personal information
• Object to or restrict the processing of your personal information
• Request the deletion of your personal information, subject to legal requirements
• Withdraw your consent for the processing of your personal information   

To exercise these rights or if you have any questions or concerns about our privacy practices, please contact us using the information provided at the end of this policy.

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6. Retention of Personal Information:

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Changes to the Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information.
 

8. Contact Us:

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us.

We will make every effort to address your inquiry in a timely and appropriate manner.

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